Job Description
The Database Manager oversees the strategic and tactical use of the Development Department’s database. This critical position maintains an accurate and accessible database and provides actionable data to the entire Foundation team through standard and customized reports. The Database Manager also provides vital administrative support for the Development Department.
Essential Functions:
Database Management & Administrative Support:
- Keep an accurate database of records on all current prospects and donors including contact information; appropriate personal and gift information; proposal tracking information and moves management; notes regarding recognition, gift designations/conditions/restrictions; and other prioritized information. Update the database routinely for all fundraising activities and statuses including fund campaigns, targeted appeals, et al. Enter contact reports and solicitation strategies as needed.
- Develop and oversee processes and procedures to ensure consistent entry of data on Foundation donors and prospects, including personal and gift/member contribution information, call/visit reports, primary contact/solicitor at the Foundation, notes regarding recognition, gift designations/conditions/restrictions of the Foundation, and any other prioritized information.
- As the subject matter expert, train staff on best use of database and data entry procedures. Provide ongoing coaching and support to ensure the database is used effectively.
- Provide support for mailings, including the creation of segmented appeal mailing lists, new donor packets, and renewal letters.
- Coordinate backups and updates of the database.
- Manage programs and processes that integrate with Raiser’s Edge.
- Combine Development and Membership group network drives into one Development group network drive and maintain it.
Data Analytics & Reporting:
- Create analytical reports that deliver actionable data to Development staff, Executive Director, and Board of Trustees. Lead cross-functional projects using data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover Development opportunities. Examine, interpret and report results of analytical initiatives to stakeholders in Development, Leadership Team, and Board of Trustees.
- Prepare reports tracking development and membership activity, membership growth and revenues, campaign progress (annual, Data Plates, sponsorship, capital, and planned giving), and solicitor/volunteer activity. Design analytical reports for data mining to support targeted appeals.
- Prepare periodic reports on prospect activity for specific campaigns, to include but not limited to Raisers Edge reports and bimonthly fundraising projections prepared for the Foundation Board of Trustees.
- Prepare financial progress reports, fund tracking, and financial close-out reports on a weekly and monthly basis, in coordination with the Finance office.
Prospect Research:
- Identify and research prospects; Conduct prospect research to support cultivation efforts.
- Manage prospect research tool and integration with database; ensure database is updated with prospect research.
- Develop and maintain written processes on how to use prospect research tool; Provide training and assistance with prospect research tool to Development staff.
Donor Relations & Other Duties:
- Readily answer donor questions by mail, phone, or in person.
- Maintain sufficient knowledge of the work of the Development Associate to be able to carry out his/her day-to-day tasks in his/her temporary absence and as needed.
- Other duties as assigned.
Education, Skills, and Experience:
- Bachelor’s degree or equivalent work experience required.
- Five to seven years of success managing Customer Relationship Management (CRM) Databases.
- Strong computer skills; proficient with the Microsoft Office; demonstrated expertise with database management programs and reporting (experience with Blackbaud’s Raiser’s Edge preferred).
- Highly detail-oriented; strong organizational skills; ability to manage multiple projects simultaneously;
- Self-motivated with the ability to exercise considerable independence in the performance of day-to-day duties.
- Ability to work collaboratively with internal and external stakeholders.
- Demonstrated excellence in interpersonal, written, and oral communications.
- Customer-focused; service-oriented; team player.
- Flexibility, enthusiasm, and professionalism to work effectively with Museum/Foundation’s diverse constituents.
- Adherence to strict confidentiality of member and donor-related information, as well as all gift information files, documents, and reports.
The Air Force Museum Foundation performs background checks on 100% of its employees prior to hiring. Candidate must be willing to submit to a background check.
The National Museum of the USAF is open seven (7) days a week. Candidate must be able to work to meet those needs, as necessary. Usual hours for this position are M-F; some evening and weekend hours may be required to support special activities/events.
Interested candidates should mail foundation@afmuseum.com.