Gift Processing Specialist

Job title: Gift Processing Specialist
Organization: Cincinnati Zoo & Botanical Garden
Location: Cincinnati, Ohio

Job Description

Gift Processing Specialist – Development Department

The Cincinnati Zoo & Botanical Garden is known for many things- our conservation efforts, our green initiatives, our friendly staff… but did you know that we have a strong set of core values that make us the best team around, and a Top Workplace in Cincinnati? We’re more than coworkers… we’re family. By building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting AccountabilityMutual Trust & Respect, and embracingProgressive Thinking, we have built a team of dedicated staff that focuses on our visitors, our community & our future.

This is what we believe and how we act. If this gets you fired up, we look forward to having you join the team!

POSITION SUMMARY: This position is responsible for providing support to the Development team of the Cincinnati Zoo & Botanical Garden, particularly in the areas of gift processing, phone calls, and emails for all donations including Donor Clubs, and A.D.O.P.T.s. Gift processing includes but is not limited to, gift renewals, gift processing, fulfillment, acknowledgement, and donor calls and follow up, and database maintenance. Position also includes other administrative duties as assigned and after hours’ event support.


  • Receive and process all incoming gifts, pledges, and stock transactions: sort and date contributions, make copies, process credit card charges, soft credits, batch and post to Raiser’s Edge (donor software), and download and process NetCommunity (online) gifts using appropriate codes, gift reports as instructed to appropriate individuals, daily delivery of posted batches to Finance, daily delivery of deposits to the vault, and digital files, and hard files management.
  • Support Donor Clubs (Andrew Erkenbrecher Society and Keeper Circle): process gifts and update category dates, produce and mail AES and KC membership cards, filing, phone calls, maintain roster and AES/KC records, and processing and mailing of monthly renewals, and recapture solicitations.
  • Receive and make donor calls for all gifts including, but not limited to A.D.O.P.T. program, Donor Clubs, animal paintings, stock gifts, online gifts, events, and Animal Care & Health, Education, Horticulture, in-kind, and CREW gifts.
  • Acknowledge all gifts and commitments in accordance with Development standards: the standard is accomplished within two-three working days of receipt. Acknowledgements for gifts are ready daily for delivery to the appropriate Development staff or Zoo Director’s office, and follow up to completion and mailing.
  • Manage credit card payment processing accounts (Blackbaud Merchant Services) as necessary: processing and issuing credits as necessary, and reconciliation.
  • Provide support for campaigns, special events and special projects:  work closely with Development Team to execute established plan for the campaign, provide clerical support, including mailings, drafting and mailing acknowledgements and membership cards, assisting with development print materials, filing and other assigned tasks.
  • Donor and guest relations: demonstrate courteous and cooperative behavior toward incoming and outgoing calls, guests, supervisors and peers/co-workers.
  • Demonstrate flexibility and initiative in seeking or accepting additional assignments.
  • Database cleanup and records management: membership transactions, Galaxy donations, round up gifts, duplicate records, address changes, estate giving tour cards, etc.
  • Performs other duties as assigned to support department goals and zoo mission.

WORKING CONDITIONS: Employment is contingent upon successful completion of a post-offer, pre-employment drug & nicotine screen & background check. Requires a valid driver’s license and must be insurable through the Zoo’s carrier. While performing the duties of the job, the incumbent is regularly required to sit and work at a desk for extended periods of time, stand, walk, and utilize manual dexterity to use computer mouse and keyboard and other office equipment. The incumbent may be exposed to outside weather conditions and must be able to lift/move/carry up to 40 pounds without assistance.


Education & Experience

  • A minimum of 2 years of related experience in an office environment (experience in data entry and administrative support).
  • Raiser’s Edge or donor database experience highly desirable.
  • Equivalent combinations of education and experience sufficient to successfully perform the essential duties of the job will be considered.

Required Knowledge, Skills & Abilities

  • Detail-oriented with excellent organizational & communication skills.
  • Self-starter with demonstrated initiative and excellent follow-through.
  • The ideal candidate will display a positive attitude and energy and demonstrate the following attributes: must hold self to high standards and treat others with respect; ability to work well with staff, volunteers, Zoo donors and prospects, as well as the general public.
  • Proficiency with Microsoft software programs and the ability learn new programs & tasks.
  • Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
  • Be timely and reliable in attendance and performance.
  • Have a demonstrated affinity for the Core Values & Mission of the Cincinnati Zoo & Botanical Garden.

Zoo Benefits: The Cincinnati Zoo & Botanical Garden offers a comprehensive benefits package including affordable medical, dental & vision coverage; 401(k) plan with company match; flexible spending accounts; generous paid time off (vacation, holiday and sick leave); company-paid disability & life insurance; park discounts and free passes.

To apply for this position: Qualified applicants must apply via our online application on our website at  Cover letter and resume should be attached to your online application.

Applications will be reviewed as they are received, with the intent of filling the position as soon as possible with the best candidate.

Founded in 1873 and officially open in 1875, the Cincinnati Zoo & Botanical Garden is the second oldest Zoo in the United States. Rated by peer zoological parks as one of the best zoos in the nation, the Cincinnati Zoo continues to set the standard for conservation, education and preservation of wild animals and wild spaces. Over 1.8 million people visit the Zoo annually. The Zoo features more than 500 animal and 3,000 plant species, making it one of the largest Zoo collections in the country.

The Cincinnati Zoo & Botanical Garden was rated the #1 attraction in Cincinnati and one of the top five zoos in the nation by Zagat Survey. It has also been recognized by Child Magazine as one of “The 10 Best Zoos for Kids.” The Zoo is an accredited member of the American Zoo & Aquarium Association (AZA), and is internationally known for its success in the protection and propagation of endangered animals and plants, and engages in research and conservation projects worldwide.

The Cincinnati Zoo & Botanical Garden is an Equal Opportunity/Affirmative Action Employer.